Support

Need help? We're here. 💛

If you can't solve your problem, email [email protected]. Include your device model and iOS version so we can help faster. We usually reply within 1–2 business days.

How to play

Drag one of the three blocks at the bottom onto the board.
Fill a whole row or column to pop it and score.
Pop several lines at once or in a row for a combo.
The game ends when no block fits. You get one free Continue every game.
In Adventure, pop the rows or columns with gem blocks to collect every gem.

What is Kutu Club?

An optional monthly membership for players who want to support the game: Bronze, Silver and Gold. It gives daily coins, bigger gifts, Streak Shields, all themes, Zen Mode and the Daily Challenge Archive. The whole game is free to play without it.

How do I cancel or change my membership?

On iPhone go to Settings → [your name] → Subscriptions → Kutu Patlat, or tap Settings → Manage or Cancel Subscription in the game. After cancelling, your perks last until the end of the period. Upgrades take effect immediately.

My membership doesn't show up

Tap Settings → Restore Purchases in the game. Make sure you're signed in with the Apple Account you subscribed with. With Family Sharing, family members can use the membership too.

Refunds

All payments are handled by Apple. Request a refund at reportaproblem.apple.com.

How does the Streak Shield work?

If you miss a day of the Daily Challenge and have a shield left, your streak is kept automatically. Bronze covers 1 day per month, Silver 3, and Gold is unlimited. See what's left in Settings → Kutu Club.

How do I change the language?

Go to Settings → Language / Dil and pick English or Türkçe. The new language applies the next time you open the game.

Does my progress move to a new device?

For your privacy, scores and coins are stored only on your device. Your membership is tied to your Apple Account and can be restored on any device.